Animals in the Cabin

LAST UPDATED : 7.11.2017

Back to Stations Intranet

Pets in the Cabin

Small pets are accepted on Public Charters flights subject to the rules of the air carrier and a pet fee.  There is a $50 charge per segment, payable at the time of check in.  A pet carrier tag must be attached to the carrier to confirm that the fee has been collected.  Pets must be in an airline approved carrier measuring no more than 17” by 18” by 10.5” which fits under the seat.  Pets may not be removed from the carrier during the flight.  Limited to 2 pets per flight.  

Pets in cabin require a “Health Record” from their veterinarian dated within 10 days of the flight in order to board.  This certificate will be attached to the printed manifests in a flight file in the Station office.  See the attached Texas Animal Health Commission statement.  This statement refers to animals entering or departing the State of Texas but will apply to all Public Charters flights.

Pets cannot be flown as cargo.  

See DCS Manual for checking in pets.

Service Animals

Only dogs are recognized as service animals. A Service Animal is a dog that is individually trained to do work or perform tasks for a person with a disability.

Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the

animal’s work or the individual’s disability prevents using these devices.

Staff may ONLY ask two questions concerning a Service Animal:

(1) Is the dog a Service Animal required because of a disability;

(2) What work or task has the dog been trained to perform.

Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

The service animal does not have to be in a cage, but it cannot block an aisle way or access to an emergency exit.

There will be NO additional charges for transporting a Service Animal with its owner.

Emotional Support Animals

Per CFM/Contour:

Acceptance Guidelines for Emotional Support Animals

An emotional support animal may or may not be trained to perform observable functions. However, the animal must be trained to behave properly in public settings as service animals do.

Emotional support animals travel free of charge and the animal is exempt from carry-on baggage allotment. Like service animals, emotional support animals can be transported in the cabin.

CFM requires documentation* (not more than one year old) on letterhead from either a licensed

medical or mental health professional to be presented to an airport agent upon check in stating:


  • Title, address, license number and jurisdiction (state/country it was issued), phone number, and signature of mental health professional.
  • The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual – 4th Edition.
  • That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination.
  • That the person listed in the letter is under the care of the assessing physician or mental health Professional

*Passengers may use a signed or stamped digital letter on their mobile device as long as the information can be verified (i.e. phone numbers, email addresses etc.)

A kennel is not required for emotional support animals if they are fully trained and meet same requirements as a service animal. Passengers should ask to speak to the Complaint Resolution Office (CRO) if they encounter any issues while traveling with emotional support animals.